Privacy Policy

Xeliter Serviced Residences is aware of how important it is for you to know how to use and share the information we have about you, and we appreciate your trust that we will do so carefully and sensibly.

This Privacy Policy (“Policy”) explains the treatment Xeliter Serviced Residences gives the information collected each time you enter and when you use our services offered, which may include information about your personal data (“Personal Data “).

By using the available information and services offered in you accept and agree to each and every one of the provisions contained in this Policy.

What information do we collect?

1. When you visit our Website it automatically recognizes and collects your IP address.

2. To reserve goods or services must provide us with personal information such as your name, address, email address, phone number, details of your credit card and other identifying information to process reservations and to provide customer service .If you do not give us personal information when you purchase one of our products or services, we can not confirm your purchase or booking.

3. If you subscribe to any of our marketing communications by email, you must provide your name and email address. In some cases, we may also ask you for personal demographics as your country of residence, sex, age, travel habits, etc.

4. We also use cookies to collect information on performance and usability of our websites.

Cookies and how we use them

5. We do not use cookies to identify specific users, compare them to your reservations or track you once you leave our website.

How we use your personal information?

6. We use your personal information in the following ways:

  • To provide the requested information about our products and services
  • To send e-mail marketing messages and information that has been signed specifically
  • To make a booking
  • To confirm your purchases
  • To measure and track demographic data on visitors
  • To measure the content of our website to your interests
  • If you selected to receive marketing messages by email, to better tailor marketing messages to your interests

7. If you make a reservation on our website, you can also send you information about new products or ask for your opinion about our website, etc., To improve the service we provide to you and other consumers. If you want us to turn to get in touch with you in the future, send an email to our privacy responsible

8. If you subscribe to any of our marketing messages by email, we use your personal data to send the requested information. You can always unsubscribe by sending an email to, or by clicking on the link at the bottom of any marketing messages we send via email.

9. We currently employ several online partners to help manage and optimize our business and Internet communications. We rely upon the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use our web site. To do this, we use cookies provided by our marketing company on this website. The information we collect helps us learn things like what pages are most attractive to our visitors, which of our products arouse more interest among our customers and what types of offers our customers want to see.

10. Although our marketing company logs the information coming from our web site for us, we who control what data can be used and which not.

11. Finally, you can be sure that, unless expressly authorized by us, we will not share your personal information with third-party organizations are not directly related to the purchases that you have made or would not have contracted.

Communications via email that we send you.

12. If you choose to receive communications from us, we receive information that might be of interest. For example:

  • We will keep you informed about our destination offers and product news, sweepstakes, programs, etc. and other special promotions that will be useful.
  • We will keep you informed about important changes in the functions of the site.

13. If you are no longer interested in receiving marketing communications by email, you have several options for voluntarily excluded from future messages:

  • You may unsubscribe at any time by following the instructions and the link included in all marketing messages sent by email.
  • You can send an email to to request to cancel your subscription, to do so, include your full name, email address and the words “unsubscribe / cancel subscription” in the subject or body message.

Our security and storage

14. In are committed to maintaining the integrity and security of your personal information.

15. Your personal information is stored in secure operating environments not accessible to the general public. We have security measures in our physical facilities to protect the loss, misuse or alteration of your personal information, either by our employees or third parties.

16. However, there is no guarantee that Internet transmission are 100% secure, so that we can not give an absolute guarantee that the information you provide is protected at all times. Xeliter Serviced Residences is not responsible for the consequences of unauthorized access to personal information.

17. We trust that you inform us if you observe any anomalies that may indicate a violation of the security of your information. We will investigate whether the violation was related to security of data transmissions to or from and inform you on measures you can take and have taken to rectify the problem.

Changes to our Privacy Policy

We know that our business will continue to evolve as we introduce new products and, therefore, from time to time we may review our Privacy Policy.

We reserve the right to change the Privacy Policy and post the changes on its website. We will only use your personal information in accordance with the Privacy Policy in effect at the time of collection of personal information.


If you have any questions or concerns about our Privacy Policy or our use of information, or want to exercise their rights of access, rectification, cancellation and opposition, please send an email to Remember that all personal information that identifies the user, revealed directly or through any contact or connection public forum online, you may be collected and used by Xeliter Serviced Residences.

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