Update on COVID-19

COVID-19 Protocols

We are closely following the statements by the centers, for the Control and Prevention of Diseases and the World Health Organization on cases of the new coronavirus (COVID-19) and we are complying with the guidelines of these organisms and of local health authorities.

The well-being of our guests is of utmost importance.

Cancellation policy:

As a company we adapt to the changes that the Market has undergone in the last three months. We are committed to giving our clients flexibility during these difficult times.

In all our properties (Marbella, La Ensenada, Golden Bear Lodge, Vista Mare, Balcones del Atlántico, El Morro, Cosón Bay) shown on our website, the following policies are being implemented:

– To customers who already had reservations from March 19, until May 31, 2020, they were canceled or date modified, without penalty, due to the immediate application of 100% flexible cancellation policies for all reservations of our guests. Canceled reservations were 100% refunded.

– We have a 100% flexible reservation and / or cancellation policy until December 15, 2020. Cancellations 24 hours before arrival and No Show apply 50% of the total reservation plus taxes.

Important Information:

– Due to COVID-19, properties are taking steps to protect the safety of our guests and employees. Some services and / or amenities may be reduced or not available as a result.
– Some common areas, depending on the property, may not be available.
– Some properties may reduce the reception hours and / or services in general. In this case, you can contact our personalized concierge at 809.390.4967 | econcierge.chc.do
– Reservations made for more than 7 apartments are considered as groups. See the policies that apply to them with your manager or by calling 829.423.7795.
– Refunds will differ according to the form of payment that has been made, also the entity or intermediary.
– In case of any other concern you can contact us through the following numbers: reservas@xeliter.com | reservations@xeliter.com | 809.562.6725 option 2 | WS 809.754.7765

Cleaning protocols:

For us, the most important thing is your tranquility and trust in any of our properties, that is why we are establishing a thorough and exhaustive cleaning process that meets the hygiene and cleaning standards in all our properties.

We are implementing the health and safety measures suggested by the corresponding organizations, both for our guests and our employees. It covers from hand washing, specific products and cleaning procedures for rooms and common areas.

We support heroes:

As part of our support for heroes who go out and take risks every day to care for people affected by this virus, we created an offer only for nurses and doctors.

Doctors and nurses must send us an identification that supports their profession, in order to make their reservation. For more information about this promotion please write or call us at reservas@xeliter.com | WS 809.754.7765.

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